Android Problem Solving
- Make sure you have the latest version of the game. Your version number is shown below the main menu (if you've bought the PRO version and it says 'FREE', you're running the wrong app). Uninstalling, then re-installing may also help.
- Fully power-down your device, then restart it. This is usually done by holding down your device's on/off button for a few seconds.
- If you're using a screen rotation control app, disable it for CrossCraze (you can still switch between landscape and portrait mode using the game's 'Options' menu). It may also be worth temporarily disabling any other unusual apps you have running, such as anti-virus programs.
If you're unable to install the game, you may just need to clear some space. Start by uninstalling any apps you no longer use (for suggestions, go to Android Settings, tap 'Storage', then 'Free Up Space'). Then clear all the old cached data from your device (from Android Settings, tap 'Storage', then 'Cached data', then 'OK' when you're asked to confirm clearance).
If you're still unable to install, check there are no remnants on your device from previous failed attempts:
- Open Android settings (usually a cogwheel icon).
- Go to 'Apps', then 'Application List'.
- Scroll down and look for CrossCraze. If it's there, tap it.
- Tap the three dots in the top-right corner, then select 'Uninstall for all users'.
Do the game's colours look too garish? By default, most Android devices are set to display very over-saturated colours (a trick to convince buyers that they're getting a better, brighter screen) and many users don't don't realise this can be easily changed. Just open your Android settings, go to 'Display' / 'Screen Calibration', and experiment to get a more subtle, natural look.
Some older devices running Android 4.4 are known to be incompatible with some of Google's more recent code, and this may cause stability issues. Unfortunately, this is beyond our control. If you are affected, please update to a more recent version of Android, or try a different device.
If you're still stuck, please send us an email, giving as much detail as possible:
- Exactly when does the problem occur? What appears on the screen? Are there any error messages? It's especially helpful if you can identify a pattern of behaviour that reliably triggers the problem.
- State the make and model of your device, and the version of Android you are running. You can find these details by going to the Android 'Settings' menu and selecting 'About Tablet'.
Including a screenshot will often help. The standard Android method for obtaining one is by pressing and holding the 'Volume Down' and 'Power' buttons together for about a second. Alternatively, you could just take a photo of the screen using a second phone.