Android Problem Solving

Minimum requirements

To support newer Android devices, it is sometimes necessary to withdraw support from older ones. CrossCraze PRO currently requires Android 4.4 or later. CrossCraze FREE has a slightly higher minimum requirement of Android 5.0. This is because it is dependent on Google's ad service, which has known issues with Android 4.x.

If your device doesn't meet the minimum requirement, the Play Store may hide the app from your search results or prevent you from installing it.

General suggestions

• Make sure you have the latest version of the game. Your version number is shown below the main menu (if you've bought the PRO version and it says 'FREE', you're running the wrong app). Uninstalling, then re-installing may also help.
• Fully power-down your device, then restart it. This is usually done by holding down your device's on/off button for a few seconds.
• If you're using a screen rotation control app, disable it for CrossCraze (you can still switch between landscape and portrait mode using the game's 'Options' menu). It may also be worth temporarily disabling any other unusual apps you have running, such as ad-blockers and anti-virus programs.
• Your device may be running low on memory, so try clearing some space. Start by uninstalling any apps you no longer use (for suggestions, go to Android Settings, tap 'Storage', then 'Free Up Space'). Then clear all the old cached data from your device (from Android Settings, tap 'Storage', then 'Cached data', then 'OK' when you're asked to confirm clearance).

Trouble installing?

First, check your device meets the minimum requirements. Android may also stop you installing an app if there are still remnants on your device from previous failed attempts. You can clear these as follows:

1. Open Android settings (usually a cogwheel icon).
2. Go to 'Apps', then 'Application List'.
3. Scroll down and look for CrossCraze (FREE or PRO). If it's there, tap it.
4. Tap the three dots in the top-right corner, then select 'Uninstall for all users'.

Inappropriate and unclosable ads

If you have a problem with a specific, recurring ad, please email us a screenshot.

All of CrossCraze's ads are supplied and checked by Google. They appear only when entering or leaving the main game screen (the one showing the rack and board). You can exit them by tapping the 'x' button that appears in one corner of the screen after a few seconds (some ads have a "close" button instead).

You can report bad or inappropriate ads by tapping the AdChoices button in another corner of the ad (it looks like a small blue triangle with an 'i' in it).

Screen colours

Do the game's colours look too garish? By default, most Android devices are set to display very over-saturated colours (a trick to convince buyers that they're getting a better, brighter screen) and many users don't don't realise this can be easily changed. Just open your Android settings, go to 'Display' / 'Screen Calibration', and experiment to get a more subtle, natural look.

Still stuck?

If you're still stuck, please send us an email, giving as much detail as possible:

• Exactly when does the problem occur? What appears on the screen? Are there any error messages? It's especially helpful if you can identify a pattern of behaviour that reliably triggers the problem.
• State the make and model of your device, and the version of Android you are running. You can find these details by going to the Android 'Settings' menu and selecting 'About Phone'.

Including a screenshot or short video will often help. You can snap a screenshot by simultaneously holding the 'Volume Down' and 'Power' buttons. The method for recording a video may vary depending on your device, but is usually similar to this tutorial. Make sure you select the "show taps and touches" setting.