Android Problem Solving

Most important

Can't run CrossCraze PRO?

If the PRO version closes immediately after the ORT Software logo is displayed, it's because Google was unable to verify your licence. Please try the following:

  1. Check you're logged into your device using the same Google account you used when purchasing the game.
  2. Make sure you're connected to the internet and disable any blocking software that might prevent Google from contacting its licensing servers.
  3. If you obtained the game from an unofficial source, uninstall the app, and then re-download it from Google's Play Store instead.

Trouble installing?

Android may stop you installing an app if there are still remnants on your device from previous failed attempts. You can clear these remnants as follows:

  1. Open Android settings (usually a cogwheel icon).
  2. Go to 'Apps', then 'Application List'.
  3. Scroll down and look for CrossCraze. If it's there, tap it.
  4. Tap the three dots in the top-right corner, then select 'Uninstall for all users'.

Inappropriate ads

All our ads are supplied and vetted by Google, and should be appropriate for a family audience. In the unlikely event that an offensive or dangerous ad slips through the net, you can report it to Google by tapping the 'AdChoices' button, which looks like an 'i' in a triangle, to be found in one of the screen corners.

If the offending ad doesn't have an 'AdChoices' button, it is not from Google. Some malware is known to intercept requests for Google ads and substitute their own dodgy ads, so you are advised to run a virus scanner to ensure your device is clean.

Screen colours

Do the game's colours look too garish? By default, most Android devices are set to display very over-saturated colours (a trick to convince buyers that they're getting a better, brighter screen) and many users don't don't realise this can be easily changed. Just open your Android settings, go to 'Display' / 'Screen Calibration', and experiment to get a more subtle, natural look.

Android 4.4

Some older devices running Android 4.4 are known to be incompatible with some of Google's more recent code, and this may cause stability issues. Unfortunately, this is beyond our control. If you are affected, please update to a more recent version of Android, or try a different device.

Still stuck?

If you're still stuck, please send us an email, giving as much detail as possible:

Including a screenshot will often help. The standard Android method for obtaining one is by pressing and holding the 'Volume Down' and 'Power' buttons together for about a second. Alternatively, just take a photo of the screen using a second phone.