Android Problem Solving

Minimum requirements

To support newer Android devices, it is sometimes necessary to withdraw support from older ones. CrossCraze PRO currently requires Android 4.4 or later. CrossCraze FREE has a slightly higher minimum requirement of Android 5.0. This is because it is dependent on Google's ad service, which has known issues with Android 4.x.

If your device doesn't meet the minimum requirement, the Play Store may hide the app from your search results or prevent you from installing it.

General suggestions

Trouble installing?

First, check your device meets the minimum requirements. Android may also stop you installing an app if there are still remnants on your device from previous failed attempts. You can clear these as follows:

  1. Open Android settings (usually a cogwheel icon).
  2. Go to 'Apps', then 'Application List'.
  3. Scroll down and look for CrossCraze (FREE or PRO). If it's there, tap it.
  4. Tap the three dots in the top-right corner, then select 'Uninstall for all users'.

Inappropriate and unclosable ads

If you have a problem with a specific, recurring ad, please email us a screenshot.

All of CrossCraze's ads are supplied and checked by Google. They appear only when entering or leaving the main game screen (the one showing the rack and board). You can exit them by tapping the 'x' button that appears in one corner of the screen after a few seconds (some ads have a "close" button instead).

You can report bad or inappropriate ads by tapping the AdChoices button in another corner of the ad (it looks like a small blue triangle with an 'i' in it).

Screen colours

Do the game's colours look too garish? By default, most Android devices are set to display very over-saturated colours (a trick to convince buyers that they're getting a better, brighter screen) and many users don't don't realise this can be easily changed. Just open your Android settings, go to 'Display' / 'Screen Calibration', and experiment to get a more subtle, natural look.

Still stuck?

If you're still stuck, please send us an email, giving as much detail as possible:

Including a screenshot will often help. The standard Android method for obtaining one is by pressing and holding the 'Volume Down' and 'Power' buttons together for about a second. Alternatively, just take a photo of the screen using a second phone.