Android Problem Solving

Minimum requirements

To support newer Android devices, it is sometimes necessary to withdraw support from older ones. CrossCraze PRO currently requires Android 4.0.4 or later. CrossCraze FREE has a slightly higher minimum requirement of Android 5.0. This is because it is dependent on Google's ad service, which has known issues with Android 4.x.

If your device doesn't meet the minimum requirement, the Play Store may hide the app from your search results or prevent you from installing it.

General suggestions

Trouble installing?

First, check your device meets the minimum requirements. Android may also stop you installing an app if there are still remnants on your device from previous failed attempts. You can clear these as follows:

  1. Open Android settings (usually a cogwheel icon).
  2. Go to 'Apps', then 'Application List'.
  3. Scroll down and look for CrossCraze. If it's there, tap it.
  4. Tap the three dots in the top-right corner, then select 'Uninstall for all users'.

Inappropriate ads

All our ads are supplied and vetted by Google, and should be appropriate for a family audience. In the unlikely event that an offensive or dangerous ad slips through the net, you can report it to Google by tapping the 'AdChoices' button, which looks like an 'i' in a triangle, to be found in one of the screen corners.

If the offending ad doesn't have an 'AdChoices' button, it is not from Google. Some malware is known to intercept requests for Google ads and substitute their own dodgy ads, so you are advised to run a virus scanner to ensure your device is clean.

Screen colours

Do the game's colours look too garish? By default, most Android devices are set to display very over-saturated colours (a trick to convince buyers that they're getting a better, brighter screen) and many users don't don't realise this can be easily changed. Just open your Android settings, go to 'Display' / 'Screen Calibration', and experiment to get a more subtle, natural look.

Still stuck?

If you're still stuck, please send us an email, giving as much detail as possible:

Including a screenshot will often help. The standard Android method for obtaining one is by pressing and holding the 'Volume Down' and 'Power' buttons together for about a second. Alternatively, just take a photo of the screen using a second phone.