Android Problem Solving
- Make sure you have the latest version of the game. Your version number is shown below the main menu (if you've bought the PRO version and it says 'FREE', you're running the wrong app). Uninstalling, then re-installing may also help.
- Fully power-down your device, then restart it. This is usually done by holding down your device's on/off button for a few seconds.
- If you're using a screen rotation control app, disable it for CrossCraze (you can still switch between landscape and portrait mode using the game's 'Options' menu). It may also be worth temporarily disabling any other unusual apps you have running, such as ad-blockers and anti-virus programs.
- Your device may be running low on memory, so try clearing some space. Start by uninstalling any apps you no longer use (for suggestions, go to Android Settings, tap 'Storage', then 'Free Up Space'). Then clear all the old cached data from your device (from Android Settings, tap 'Storage', then 'Cached data', then 'OK' when you're asked to confirm clearance).
Can't run CrossCraze PRO?
If the PRO version closes immediately after the ORT Software logo is displayed, it's because Google was unable to verify your licence. Please try the following:
- Check you're logged into your device using the same Google account you used when purchasing the game.
- Make sure you're connected to the internet and disable any blocking software that might prevent Google from contacting its licensing servers.
- If you obtained the game from an unofficial source, uninstall the app, and then re-download it from Google's Play Store instead.
Android may stop you installing an app if there are still remnants on your device from previous failed attempts. You can clear these remnants as follows:
- Open Android settings (usually a cogwheel icon).
- Go to 'Apps', then 'Application List'.
- Scroll down and look for CrossCraze. If it's there, tap it.
- Tap the three dots in the top-right corner, then select 'Uninstall for all users'.
All our ads are supplied and vetted by Google, and should be appropriate for a family audience. In the unlikely event that an offensive or dangerous ad slips through the net, you can report it to Google by tapping the 'AdChoices' button, which looks like an 'i' in a triangle, to be found in one of the screen corners.
If the offending ad doesn't have an 'AdChoices' button, it is not from Google. Some malware is known to intercept requests for Google ads and substitute their own dodgy ads, so you are advised to run a virus scanner to ensure your device is clean.
Do the game's colours look too garish? By default, most Android devices are set to display very over-saturated colours (a trick to convince buyers that they're getting a better, brighter screen) and many users don't don't realise this can be easily changed. Just open your Android settings, go to 'Display' / 'Screen Calibration', and experiment to get a more subtle, natural look.
Some older devices running Android 4.4 are known to be incompatible with some of Google's more recent code, and this may cause stability issues. Unfortunately, this is beyond our control. If you are affected, please update to a more recent version of Android, or try a different device.
If you're still stuck, please send us an email, giving as much detail as possible:
- Exactly when does the problem occur? What appears on the screen? Are there any error messages? It's especially helpful if you can identify a pattern of behaviour that reliably triggers the problem.
- State the make and model of your device, and the version of Android you are running. You can find these details by going to the Android 'Settings' menu and selecting 'About Tablet'.
Including a screenshot will often help. The standard Android method for obtaining one is by pressing and holding the 'Volume Down' and 'Power' buttons together for about a second. Alternatively, just take a photo of the screen using a second phone.