Android Problem Solving
To support newer Android devices, it is sometimes necessary to withdraw support from older ones. CrossCraze PRO currently requires Android 4.0.4 or later. CrossCraze FREE has a slightly higher minimum requirement of Android 5.0. This is because it is dependent on Google's ad service, which has known issues with Android 4.x.
If your device doesn't meet the minimum requirement, the Play Store may hide the app from your search results or prevent you from installing it.
- Make sure you have the latest version of the game. Your version number is shown below the main menu (if you've bought the PRO version and it says 'FREE', you're running the wrong app). Uninstalling, then re-installing may also help.
- Fully power-down your device, then restart it. This is usually done by holding down your device's on/off button for a few seconds.
- If you're using a screen rotation control app, disable it for CrossCraze (you can still switch between landscape and portrait mode using the game's 'Options' menu). It may also be worth temporarily disabling any other unusual apps you have running, such as ad-blockers and anti-virus programs.
- Your device may be running low on memory, so try clearing some space. Start by uninstalling any apps you no longer use (for suggestions, go to Android Settings, tap 'Storage', then 'Free Up Space'). Then clear all the old cached data from your device (from Android Settings, tap 'Storage', then 'Cached data', then 'OK' when you're asked to confirm clearance).
First, check your device meets the minimum requirements. Android may also stop you installing an app if there are still remnants on your device from previous failed attempts. You can clear these as follows:
- Open Android settings (usually a cogwheel icon).
- Go to 'Apps', then 'Application List'.
- Scroll down and look for CrossCraze. If it's there, tap it.
- Tap the three dots in the top-right corner, then select 'Uninstall for all users'.
All our ads are supplied and vetted by Google, and should be appropriate for a family audience. In the unlikely event that an offensive or dangerous ad slips through the net, you can report it to Google by tapping the 'AdChoices' button, which looks like an 'i' in a triangle, to be found in one of the screen corners.
If the offending ad doesn't have an 'AdChoices' button, it is not from Google. Some malware is known to intercept requests for Google ads and substitute their own dodgy ads, so you are advised to run a virus scanner to ensure your device is clean.
Do the game's colours look too garish? By default, most Android devices are set to display very over-saturated colours (a trick to convince buyers that they're getting a better, brighter screen) and many users don't don't realise this can be easily changed. Just open your Android settings, go to 'Display' / 'Screen Calibration', and experiment to get a more subtle, natural look.
If you're still stuck, please send us an email, giving as much detail as possible:
- Exactly when does the problem occur? What appears on the screen? Are there any error messages? It's especially helpful if you can identify a pattern of behaviour that reliably triggers the problem.
- State the make and model of your device, and the version of Android you are running. You can find these details by going to the Android 'Settings' menu and selecting 'About Tablet'.
Including a screenshot will often help. The standard Android method for obtaining one is by pressing and holding the 'Volume Down' and 'Power' buttons together for about a second. Alternatively, just take a photo of the screen using a second phone.